Oct 19, 2020
The regulatory landscape for US financial institutions is notoriously complex, a complicated web of overlapping federal agencies and state authorities. The need to comply with so many rule makers is frequently cited as a reason the US lags in financial innovation. Sometimes it takes a bold, borderline crazy move to jumpstart the process. And we may have just seen one in- of all places- Wyoming.
Oct 12, 2020
Credit unions - and innovation - don’t exist in a vacuum. There’s plenty to be learned from experiences beyond financial services, as well as the broader context in which we all operate. That’s one of the principles behind BIG’s weekly Digital Town Hall Meetings, at which credit union leaders share best practices and recent developments. There are inevitably valuable takeaways from distant colleagues confronting similar issues and sparks of inspiration prompted by observations on related- as...
Sep 29, 2020
Budget season is among the year’s most stressful and aggravating times under the best of circumstances. Layer on our current uncertainty regarding the economy, public health and election outcomes and the challenge begins to feel insurmountable. With most credit unions entering their peak of 2021 planning, leaders may be reasonably questioning the value of an exercise seemingly less tethered to reality than usual. Let’s consider how to get the most from a necessary process in these difficult ti...
Sep 22, 2020
The always intriguing Finovate conference followed the rest of society into the digital sphere last week, adapting its tried-and true model of seven-minute demos of cutting edge financial technology to a new virtual format. While the buzz of a packed auditorium devouring live demos was missing, the ideas being pitched were as compelling as ever.
Sep 15, 2020
Of all the havoc the coronavirus has wreaked on daily life, disruptions to payments behavior hardly tops the average consumer’s list. Nonetheless these impacts are real, and they matter quite a bit to leaders of credit unions and other financial services firms. The Federal Reserve has performed a wealth of valuable research recently in this area- last week’s BIGCast interview with the Atlanta Fed’s Claire Greene delves into many of these reports. Here’s a brief overview of a few surprising t...
Sep 01, 2020
A few weeks back John and Kevin initiated a spirited debate over the multiple tradeoffs baked into a credit union’s app strategy- user friendliness, functionality, ease of ongoing updates, etc. Check out our prior post for the first half of this conversation, particularly on whether it’s best to offer a single all-inclusive app addressing every banking need, or a compact ”everyday” app along with a series of others suited for less frequent needs like mortgage applications.
Aug 11, 2020
The Federal Reserve stirred the pot in 2018 when it requested comments on its offering a real-time payments network, since branded as FedNOW.
Jul 21, 2020
In the big picture, it’s not as if any of this was a surprise. We’ve known for ages that digital channels were the future of banking, and that credit unions- especially smaller ones- needed to upgrade their tech platforms or risk being left behind.
Jul 07, 2020
It was only a few years ago that I recall BIG’s Resident Visonary John Best counseling credit union leaders regarding their digital strategies, “If you don’t build out your mobile platform, you might as well not bother with digital.”
Jun 30, 2020
It’s entirely understandable for credit union leaders to feel overwhelmed these days. Consider the list of challenges they’ve had to overcome in real time, with little to no advance warning: